At Indeed Travels, your privacy is our priority. As a premium provider of private jet charters, luxury yachts, exclusive accommodation, and executive transport, we understand the importance of confidentiality, security, and trust. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following information when you use our services or visit our website:

• Personal details: Full name, email address, contact number, postal address, nationality, and identification documents (where required for bookings or compliance).

   

• Travel preferences: Destinations, accommodation requirements, preferred services (private jet, yacht, corporate transport, or luxury stays).

   

• Financial and billing details: Securely processed through trusted third-party providers. We do not store complete credit card details.

   

• Corporate client information: Company name, travel policies, executive requirements, and billing details for business travel.

   

• Website usage data: IP address, browser type, device information, and browsing behaviour through cookies and analytics tools.

   

• Communication records: Emails, phone calls, or live chat interactions with our customer support team.

   

2. How We Use Your Information

We use your information to deliver an exceptional, seamless luxury travel experience. This includes:

• Processing bookings for private jets, yachts, executive transport, and luxury accommodation.

   

• Customising travel itineraries to suit your preferences.

   

• Managing payments and preventing fraudulent transactions.

   

• Communicating updates, offers, and personalised travel recommendations.

   

• Enhancing website performance and user experience.

   

• Meeting legal, tax, and regulatory obligations under Australian law.

   

3. Sharing of Information

Your data may be shared in the following limited circumstances:

• Trusted service providers: including charter companies, accommodation partners, concierge services, and transport operators to deliver requested services.

   

• Payment processors and financial institutions for secure transactions.

   

• Regulatory or legal authorities: where required under Australian law, including border control and customs if applicable to international travel.

   

• Professional advisors (auditors, legal consultants) were necessary to manage business operations.

   

We do not sell, trade, or rent your personal information to third parties.

4. Data Security

We are committed to safeguarding your personal information through:

• SSL encryption and secure servers for online data transmission.

   

• Restricted internal access to sensitive client data.

   

• Regular monitoring, risk assessments, and cybersecurity audits.

   

• Secure data disposal procedures when information is no longer needed.

   

While we implement strict security measures, no system can be completely guaranteed secure. By using our services, you acknowledge the inherent risks of online transactions.

5. Data Retention

We retain personal information only for as long as necessary:

• To fulfil bookings and provide requested services.

   

• To meet legal, regulatory, or accounting requirements.

   

• To maintain customer service records for aftercare support.

   

When no longer required, your data will be securely deleted or anonymised.

6. International Transfers

As a luxury travel provider, we often collaborate with international partners. When transferring data outside Australia, we take reasonable steps to ensure compliance with the Australian Privacy Principles (APPs) and maintain the same high standards of data protection.

7. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar tracking technologies to:

• Analyse visitor behaviour and improve website performance.

   

• Store your preferences for a personalised experience.

   

• Deliver relevant offers and advertising.

   

You may disable cookies through your browser, but some features of the site may not function properly without them.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If such data is collected inadvertently, we will delete it immediately.

9. Your Rights

As per Australian law, you have the right to:

• Request access to your personal data.

   

• Correct or update inaccurate details.

   

• Request deletion of your information, subject to legal obligations.

   

• Opt out of marketing communications at any time.

   

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

   

10. Third-Party Links

Our website may contain links to external sites. Indeed Travels is not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before sharing personal data.

11. Changes to This Policy

Indeed Travels may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal obligations. The updated version will be posted on our website with the “Last Updated” date clearly stated.

12. Contact Us

For privacy-related queries or requests, please contact us:

Indeed Travels – Privacy Officer